Privacy Policy

Last updated: December 15, 2024

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

  • • Account information (email, name, company details)
  • • API usage data and request/response logs
  • • Billing and payment information
  • • Communication preferences and support interactions

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

  • • To provide route optimization services and API access
  • • To process payments and manage your account
  • • To provide customer support and respond to inquiries
  • • To monitor and analyze usage for service improvements
  • • To send important service updates and security notifications

Information Sharing

We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:

  • • With service providers who help us operate our business
  • • When required by law or to protect our rights
  • • In connection with a business transfer or acquisition
  • • With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your information:

  • • Encryption in transit and at rest
  • • Regular security assessments and monitoring
  • • Access controls and authentication requirements
  • • SOC 2 compliance and security certifications

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • • Access and portability of your data
  • • Correction of inaccurate information
  • • Deletion of your personal information
  • • Restriction of processing
  • • Objection to processing for legitimate interests

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@routes.ai
Address: Routes AI, Inc.
c/o The Corporation Trust Company
1209 Orange Street
Wilmington, DE 19801