Terms of Service

1. Acceptance of Terms

By accessing or using the routes.ai API and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Description of Service

routes.ai provides route optimization services through our API platform. Our services include:

• • Vehicle routing problem solving (TSP, CVRP, VRPTW)
• • API access for route optimization
• • Documentation and developer resources
• • Customer support and technical assistance

3. API Usage and Limitations

Your use of our API is subject to the following limitations:

• • Rate limits as specified in your plan
• • Monthly credit allocations
• • Acceptable use policy compliance
• • Authentication requirements

4. Payment Terms

Payment terms for our services:

• • Billing is monthly in advance
• • Overage charges apply for usage beyond plan limits
• • Prices may change with 30 days notice
• • Refunds are provided according to our refund policy

5. Data and Privacy

We handle your data according to our Privacy Policy. You retain ownership of your data, and we process it only to provide our services. We do not use your routing data for any other purpose.

6. Service Availability

We strive to maintain high service availability but cannot guarantee 100% uptime. Our Service Level Agreement specifies our uptime commitments and remedies for outages.

7. Limitation of Liability

Our liability is limited to the amount paid for our services in the preceding 12 months. We are not liable for indirect, incidental, or consequential damages.